Title / Registration Information

Customers that move from one state to another must register their vehicle in the new state. To complete a state-to-state transfer, contact your local Department of Motor Vehicles (DMV) to obtain the correct paperwork. Please be sure the DMV paperwork includes your name, account number, Vehicle Identification Number, and the DMV address and phone number. The DMV must fax or mail the documents to:

Address PRIMUS Financial Services PO Box 680030 Franklin, TN 37068-0030

Fax: 1-800-405-1914

Please be advised that you will be responsible for any fees associated with the state-to-state transfer.

Once we have received the completed paperwork from DMV, the title/lien card will be mailed to the DMV address within 3-5 business days.

Note: If you reside in Alaska, Minnesota, Nevada, or Washington, you are not required to contact the DMV. For these states only, you may submit a written request directly to the address or fax listed above.

For lease customers only: A Power of Attorney will be mailed with the title/lien card to the DMV after the paperwork is received and processed.

Name Change

You must provide the following information to change the name on a title:

1. The account number
2. Your previous and current (new) name
3. Vehicle Identification Number (VIN)
4. Department of Motor Vehicles (DMV) address and phone number
5. Copy of a legal document reflecting the change (i.e. marriage certificate, divorce decree)

Please mail or fax this information to:

Address PRIMUS Financial Services PO Box 680030 Franklin, TN 37068-0030

Fax: 1-800-405-1914

Within 3-5 business days from the receipt of the above information, the name on the account will be updated and the title/lien card will be mailed to the DMV. You will be responsible for paying to the DMV any fees associated with the name change.

For all other inquiries, please call our Customer Service Department at 1-800-945-8000 or email.